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Summary
The University of East London has been Pioneering Futures since 1892. We have been engaging with the public sector, private sector and communities for over 120 years, from the 2nd to the 4th industrial revolution, contributing to the local economy, diversity, social mobility and inclusion.
As a leading anchor institution within East London and a global gateway to international engagement, the University exchanges knowledge with industry, government, public agencies and charities to provide innovative and impactful solutions to some of the key United Nations’ Sustainable Development Goals.
We have entered partnership with leading organisations such as Amazon Web Services, Microsoft, ABP and Siemens to enhance the diversity of the talent pipeline, inspire new employment pathways, reskill workforce, promote entrepreneurship and support SME innovation.
Institutional context
Vision
In 2018 the University of East London (UEL) embarked on an ambitious 10-year strategy to become the UK’s leading careers-intensive University. Vision2028 secured the commitment, innovative ideas and productive engagement of our staff, students, alumni, industry and community partners.
Industry 4.0 Education and Links to Knowledge Exchange
The emergence of the 4th Industrial age is changing the way we live our lives as workers, citizens and consumers at an unprecedented pace (UK Industrial Strategy). This is the world of artificial intelligence, quantum computing and the internet of things. UEL is leading the way to industry 4.0 education which places the development of emotional, social, physical and cultural intelligence together with digital proficiency of our learners at the heart of our educational ecosystem. This will produce graduates with the skills, tools and competences sought by employers and entrepreneurs of the future. This ecosystem will stimulate new knowledge creation and knowledge exchange with communities, businesses, public sector and charities.
Focus of our knowledge base
Business and community engagement has been at the heart of the University mission since its inception in 1898. The University’s engagement with the private and the public sector has contributed to the local economy, re-skilling the workforce and provided innovative & impactful solutions to some of the key United Nation’ Sustainable Development Goals. This has been accompanied with a wider community engagement programme focusing on social mobility, diversity, equality and inclusion.
UEL focuses on four knowledge exchange themes:
Health & Wellbeing including mental health, public health, child development, biomedical sciences and physical activity & sport
Social Sustainability including Equality, Diversity & Inclusion
Data Economy including Artificial Intelligence, Big data/data analytics, Data centres and Cyber security
Environmental and Economic Sustainability including landscapes, built & coastal areas, productivity & enterprise development
In health & wellbeing, we are leading knowledge exchange in social prescribing as part of community referral and improving the lives of people with learning disabilities through the pioneering and award winning multimedia advocacy tools developed by our RIX centre.
The University is ranked 1st in UK and 2nd in the world for reducing inequalities as part of United Nation’ Sustainable Development Goals (Times Higher Education Impact Ranking 2020). We are the 5th (12th nationally and second in London according to most recent Times ranking) most socially inclusive institution in UK and the most diverse University in London with a long standing commitment to inclusion and social mobility.
We lead multimillion regeneration programmes to develop the local energy economy across the East of England. We have also led major initiatives to support Industry 4.0 data economy in 10 countries, trained over 800 stakeholders and supported over 300 data centres in adopting best practices and savings over 131 GWh/year in data centres across Europe, equating to savings of over 27 thousand tons of CO2 emissions. We are establishing enterprise career zones with major employers such as Amazon Web Services to inspire new employment pathways, reskill workforce, promote entrepreneurship and support SME innovation.
For further information, please send queries to Civic.Engagement@uel.ac.uk
Local Growth & Regeneration
Summary of approach
As a leading anchor institution within East London since 1889, our Civic Engagement Team provides the principle point of contact with local government and other public, private and voluntary sector organizations to ensure our teaching and research is relevant and impactful. The Institute for Health and Human Development leads on work with health authorities and communities; the Sustainability Research Institute leads on work with local councils and businesses.
Our overall approach is to ensure that we are accessible and responsive to local need. We do this by making our expertise known, by networking and engaging at the highest level with the bodies responsible for local growth and regeneration, including local Councils and NGOs.
Aspect 1: Strategy
As part of East London and City of London partnerships we actively work with Newham, Barking and Dagenham, Greenwich, Hackney, Redbridge, Tower Hamlets and Waltham Forest on a range of borough forums in respect of social, community and urban regeneration programmes. We are partnering with Newham council to deliver their ‘8 Pillars’ recovery strategy and the regeneration of the Royal Docks, London’s only Enterprise Zone and the capital’s most ambitious regeneration project.
We lead on key knowledge exchange alliances with other London councils and charities to support the health & well-being of communities; progression of young learners into the labour market; and training of key workers, including nurses, teachers and police officers. At the national level, we lead major regeneration programmes to develop the local energy economy and support SMEs across the East of England in collaboration with LEPs in Greater Cambridge, Greater Peterborough, Hertfordshire and New Anglia. At a European level, we have led major initiatives to support Industry 4.0 data economy with considerable impact on the environment, public policy, standards, and industry practice.
The engagement with the private and the public sector contributed to the local economy, re-skilling the workforce and providing innovative and impactful solutions to some of the key United Nation’ Sustainable Development Goals (SDG). We focus on Sustainable Cities and Communities, Good Health and Wellbeing, Data Economy and reduced inequalities & Inclusion in line with the UK Industrial Strategy and needs of our partners. We also work on SDG areas at international level with our partners in Africa and Asia, including GCRF and US Aid-funded projects in Zambia, Sierra Leone, Rwanda, Sir Lanka, and China.
We have established institutes and centres with national & international reputation to focus on key SDG strategic goals and regeneration areas. They played a key role during COVID-19 pandemic in supporting NHS Nightingale as well as communities and businesses in East London.
Aspect 2: Activity
Our Sustainability Research Institute are leading two major regeneration projects with £11.2m funding from ERDF/ESIF (2019-2022). The “Eastern New Energy” (ENE) project aims to develop the low carbon energy economy across the East of England in collaboration with LEPs in Greater Cambridge, Greater Peterborough, Hertfordshire and New Anglia. This involves working with more than 400 SMEs in the region to increase the production and local consumption of renewable energy; increase the region’s energy efficiency; enhance the capacity of the local supply chain and accelerate the rate of innovation and local ownership of energy assets. The “Advancing Resource Efficiency and Urban Ecology Innovations” (ARENA) project is a partnership with Barking Riverside Ltd (BRL). BRL is a joint venture between the GLA and L&Q delivering 11,000 homes with associated infrastructure. The project aims to accelerate innovation by providing market knowledge, in-lab technical validation and real-world demonstration and assessment at the new Ecology Centre and Urban Ecology Living Lab at Barking Riverside.
UEL’s RIX Centre co-developed digital tools with learning disabled citizens, their families and communities, working with Local Authorities and NHS providers to put the voice of disabled people at the heart of regional health and care services. The centre was established with over £2 million investment from corporate sponsors and grant-funders and has pioneered digital health and care solutions with the local East London community since 2014. The Centre has pioneered a ‘multimedia advocacy’ approach to health and social care for people with learning disabilities as part of a knowledge-exchange programme promoting social inclusion and challenging health inequality. The resulting RIX Wiki software has secured over £300k revenue from 13 local government contracts across the UK since 2017 and has been selected by the NHS National Innovation Accelerator to scale-up health-service adoption nationally.
Our Institute for Health and Human Development (IHHD) designed an innovative framework called ‘Well Communities’, facilitating the co-creation of solutions for disadvantaged communities to improve health and wellbeing, build resilience and reduce inequalities. The framework has been developed over three phases with 40 London neighbourhoods across 20 London boroughs and was supported initially by Big Lottery funding valued 12 million. Now in its third phase and renamed ‘Communities Driving Change’, it has been repurposed by Tower Hamlets Council Public Health Team to help and support vulnerable people isolated by COVID-19. The work with Newham CCG resulted in developing the Primary Care Home infrastructure to help identify and shield the most vulnerable residents in Newham isolated by COVID-19.
In collaboration with Ministry of Justice and Architectural companies, academics in the department of Architecture supported a major project to ‘Redesign Prisons’ to improve health and wellbeing, rehabilitation, reduce reoffending and make the state assets of land and buildings more effective in delivering outcomes. The project was part of Ministry of Justice ‘Prison Transformation Programme’ to tackle the £10bn per annum cost of prisoner reoffending. The work was based on responses from 305 prisoners in Britain’s newest prison HMP Berwyn and helped to design and implement what is believed to be the world’s first electronic survey of the effects of prison architecture completed by a large group of residents within a prison. We have also worked with the Prison Education Trust to deliver a ‘game development’ education programme based in ‘ISIS Young Offenders’ Institute located within the grounds of Belmarsh Prison.
Our Online Harms and Cybersecurity Unit within the Centre for Professional Policing launched in 2019 supports the police and the criminal justice system to understand and respond to threats, opportunities and motivations presented by technology. The centre is a member of the International Advisory Committee of the International Commission on Cyber Security Law and secured £900k from Horizon2020 as part of an Innovation programme to provide insight into ‘Youth Pathways into Cybercrime’. We have also entered partnership with London Metropolitan Police and Babcock International Group to train London police officer recruits through degree-level apprenticeships. The partnership, expected to be in place until at least 2028 holds a maximum contract value of £309 million.
In partnership with three major NHS trusts, we have developed a suite of ‘Industry-Ready’ nursing courses recognised by the Nursing & Midwifery Council as an exceptional professional practice. This will help with the shortage of nursing in London and support the training and development of the nursing workforce.
Energy efficiency in data centres is one of our key knowledge exchange areas that supports Industry 4 data economy in UK and Europe. In collaboration with international government bodies, EU standardisation committees and industry we have led major initiatives with considerable impact on the environment, public policy, standards, and industry practice. We led €1.6M EU Horizon 2020 EURECA project that shed light on the state of the UK and European data centre industry, which then served as the basis for various national and international policies and practices.
In collaboration with industry, our students work on ‘live’ knowledge exchange projects, such as the digitally designed and constructed buildings. For example, our students work with Studio Bark on self-design, self-order and self-build zero-carbon construction system using grasshopper based digital manufacturing. In collaboration with the Royal Docks Learning Activity Centre in Silvertown, students build an experimental prototype educational building, solving with Studio Bark the structural design, façade and green roof details.
Aspect 3: Results
Our RIX Centre led an innovative response to the Pandemic, winning the NHS TechForce19 competition to deploy technology for vulnerable people isolated by COVID-19 across the UK. East London’s Redbridge Borough is now a focus for whole-system trial adoption of this RIX post-pandemic digital-care solution. The Centre has evidenced improved wellbeing for service-users and improved quality and efficiency for support services, the work is gaining global recognition:
RIX lights up Times Square in New York City
The ‘Communities Driving Change’ programme led by our IHHD institute designed a ‘health creation’ platform for Tower Hamlets Council Public Health Team. The platform improves the health of communities by identifying issues impacting health & well-being, recruiting volunteers and developing new ways to improve health & well-being of local people. The programme operates in 12 most deprived neighbourhoods in Tower Hamlets. The level of engagement with the community within a six months period resulted in 259 volunteers, 2,967 residents attended events, 827 resident-led activities have been initiated, 56 residents have attended training around building capacity in their communities and 176 young people have been involved.
The regeneration project (ARENA) led by the Sustainability Research Institute has delivered a number of its 40 targeted Innovative Research and Development outputs with London based SME’s and associated partner industries. We have 16 SME’s currently registered and receiving expert scientific and business development advice and 22 additional businesses in the innovations pipeline awaiting business needs assessment and registration to the relevant area of expertise. The businesses assisted include SME’s with novel technology relating to the innovation and demonstration of a smart irrigation system based on moisture sensors that can be deployed in a range of green infrastructure and urban agricultural scenarios, New green roof design to address carbon markets including an alternative drainage/reservoir layer for improved green roof system design and the Architectural use of moss walls to provide air pollution improvement benefits for urban communities.
Our ‘Redesign Prisons’ project contributed to the Ministry of Justice’s baseline model for commissioning the new wave of modern prisons, focused on rehabilitation. The findings have been published in the Building Design, Architecture Today, Financial Times, Wired, FX Design Curial, Radio 4 and won the RIBA Presidents Award for Research in 2018. Additionally, our work with Prison Education Trust helped young offender’s complete mobile/online games and prepare them for employment.
Our work in cybersecurity informed child and adult online harms and protection practice at national and international level and improved policy, industry, police and social work practice responses. This work informed EU policing practice and developed a programme raising awareness about illegal online behaviour amongst young people in 9 EU countries. It also impacted on governmental policies regarding online harm and internet service regulation in the UK and development of a child online protection policy and five year implementation plan in Rwanda. The key beneficiaries are young people and their parents/carers, vulnerable children and agencies working to protect them from online harm and policy makers in the area of child online protection and adult online harms.
The work we initiated on Industry 4.0 energy efficiency data centres resulted in substantial energy savings in the UK and EU data centre industry and an increased workforce capacity. In our EURECA project we worked with 10 different countries, training over 800 stakeholders and supported over 300 data centres in adopting best practices. This work also led to primary energy savings of over 131 GWh/year in data centres across Europe, equating to savings of over 27 thousand tons of CO2 emissions.
In terms of our ‘Industry-ready’ nursing provision, we have been shortlisted for five awards in the Annual Student Nursing Times Awards 2020, these include:
Nursing Associate Training Programme Provider of the Year
Teaching Innovation of the Year: University of East London & North East London NHS Foundation Trust, Learning disability and mental health summer school
Two Mary Seacole Awards for Outstanding Contribution to Diversity and Inclusion
Partnership of the Year
Our student’s ‘live’ Knowledge Exchange building projects produced one of the first ten ground breaking houses in Graven Hill, Bicester which was featured on Channel 4’s ‘Grand Designs’, leading to an invitation to show a full ‘U-Build’ exhibition stand at the following Eco-Build at Excel, promoting ‘U-Build’ as a commercial system. In 2019 Studio Bark with UEL students adapted the ‘U-Build’ system to create ‘protest architecture’ for the October Extinction Rebellion in Trafalgar Square. Students developed a series of construction options using adapted standard U-Build box elements and timed the erection, calculated fixings needed and load/stability tested each option before building the boxes and delivering to the Rebellion, facilitating peaceful protest, social gatherings, stages for public speaking and debate.
For further information, please send queries to Civic.Engagement@uel.ac.uk
Public & Community Engagement
Summary of approach
Public and community engagement was at the heart of the strategic plan for London’s Leading University for Civic Engagement 2015-2020 and it remains so in the current plan, Vision 2028 . One of four strategic objectives is ‘to increase the economic, social and cultural impact of our education, research and enterprise activities to the communities we serve’, with a renewed commitment to ‘glocal’ engagement: engaging locally, nationally and internationally. Supported by a Civic Engagement Team, over the past five years the University of East London has embedded community engagement into the curriculum for all taught courses; trained and deployed 1089 volunteers; and won national and international awards.
Aspect 1: Strategy
Our strategy for public and community engagement was developed to support the University’s strategic plan London’s Leading University for Civic Engagement 2015-20, particularly objectives 1, ‘learning by doing’ and 3, ‘connecting students, staff and communities. Three priorities are underpinned by an objective to enhance support structures:
Engagement with our communities: To approach engagement with the active participation of communities in the development and delivery of projects, emphasising co-production to deliver sustainable problem solving.
Engagement in the curriculum: To facilitate sustained engagement with our communities by embedding community-based learning into the curriculum, supporting the development of the ‘engaged student’.
Engagement with local challenges: To work in partnership with local community organisations to explore and address challenges, issues and concerns as articulated with/by community partners.
The University established a Civic Engagement team (3 FTE) with a remit beyond simply communicating our activities to the public towards bi-directional civic engagement which enables us to meet our wider objectives, delivering student experience, graduate outcomes, research impact and community benefit by promoting and enhancing responsive citizenship.
Our framework encompasses three institution-wide programmes: UEL Engage; London Scholars; the Engaged Curriculum, overseen by the Public and Community Engagement Subcommittee, chaired by the Director of Civic Engagement. The subcommittee reports to the Impact & Innovation Committee, chaired by PVC (Impact & Innovation) and reporting to Academic Board.
Public and community engagement is included in the responsibilities of senior academics and professional services managers and is championed at the highest level by our Vice Chancellor and President. Six Directors of Impact and Innovation are charged with embedding engagement across their School.
Our programme approach provides ongoing and in-depth consultation with a range of communities, organisations and stakeholders through co-produced projects complemented by the University’s membership of networks and partnerships, for example, the Barking and Dagenham Delivery Partnership and specific collaborative approaches to local challenges, e.g. the Newham Civil Society Youth Commission. Responding to local priorities, a range of themes coalesced where University expertise met local need: oral histories and heritage; supporting voices to be heard; addressing health inequalities; the creation of spaces and places to support vulnerable groups and explore identities; education opportunities for those with limited access; mental health and wellbeing; sustainability and digital access.
In parallel, the University of East London makes its facilities and services accessible to the public as widely as possible including:
An extensive range of Outreach and Access activities to engage children and young people, reaching 7000 in 2018/19
A ‘Matrix Standard’ (DfE) accredited information, advice and guidance service providing 2807 mature learner consultations (2018/19) and our award-winning New Beginnings programme for 256 students (2018/19)
A free Legal Advice Centre providing advice to 84 clients in 2019/20 and a new Tax and Accountancy Clinic
Public health and human rights workshops and conferences for the community delivered in partnership with local charities.
The UEL Archive, open to the public with an events and activities programme based on the collections which are of significance to our local communities.
Aspect 2: Support
Over the life of public and community engagement strategy £268k has been allocated through the Public and Community Engagement Fund (PCEF) via a competitive process. External grants have been secured as outcomes from or aligned to PCEF funded projects; for example, £40,000 to extend peer-to-peer approaches to tackling hate crime.
Our programme of staff development includes:
An annual series including programme objectives, applying for funding, getting started on delivery and sharing practice.
Thematic and place-based workshops delivered to explore local challenges and priorities and to develop interdisciplinary responses to these, most recently on the disproportionate impacts of Covid-19 in our home borough.
Academic and professional services attendance at NCCPE conferences and workshops
Practice shared in programme-level workshops and the annual research and knowledge exchange conference
An intranet site hosts information and booking systems for workshops and bespoke support with links to internal and external resources including funding and engagement opportunities.
Enquiries from the public are directed to, and triaged through, three externally facing email addresses (Civic Engagement, Volunteering, Education and Community Partnerships). In addition, we have 44 research groups with bespoke websites reaching their specific community audiences.
We have identified community priorities for engagement through consultation with TELCO (part of Citizens UK), a community organising charity shaped by member organisations across east London and from 2020/21 we have a community consultative committee with representatives from our local communities.
UEL launched Public and Community Awards in November 2019 to recognise engagement in four categories: Individual Contribution, Partnerships for Public Engagement; Innovation in Public Engagement; and Student Contribution to Public Engagement. Awards for the Community Partner of the Year are made as part of the annual volunteering awards, which also recognise student volunteering and engagement.
Aspect 3: Activity
Public and community engagement permeates our teaching and learning, research and knowledge exchange activities. This includes a centrally funded programme; research institute-led activities; engagement for outreach and access, volunteering; Community Connections in the Mental Wealth curriculum; and a broad range of activity within our Schools and Services. Here we have selected examples to demonstrate our major programmes and strategic priorities.
Priority One: Engagement with our communities
The Silvertown Sessions, a partnership between the Cultural Engine Research Group (CERG) and the Royal Docks Learning and Activity Centre (RDLAC), aims to create space for local communities to co-construct discussions on the topics that are important to them. The work leverages the intellectual resources of the University to provide a set of critical tools designed to bring about impactful local community engagement with a range of issues affecting everyday life. The voluntary sector, members of the local community, Newham Council, students and businesses explore key local socioeconomic issues: community wealth building, regeneration, food cultures and youth safety. Into the third year of delivery the Silvertown Sessions is a sustained collaboration with the debate in one session acting as the consultation for identifying topics for the next.
Priority Two: Engagement in the curriculum:
Community Connections is now embedded in our Mental Wealth programme giving hundreds of mutually beneficial ‘engagements’ where students share time, knowledge and skills with our communities, addressing community-Identified needs and priorities.
Shed Life: a collaboration to create a space for vulnerable older men and excluded young people in Barking Riverside as part of the MA Architecture. Service-users were helped to define a ‘shed’ to provide bespoke space to meet and learn social and practical skills. UEL students used a large model to tackle visual literacy issues, helping the group articulate their needs so that a planning application could be made to the Local Authority supporting their crowdfunding for construction materials. In 2020, students will detail the approved scheme as a self-build project that they and the community group will construct together.
Priority Three: Engagement with local challenges
Step UP to Stop Hate: responding to an increase in hate crime and directly to priorities identified by students at Newham Sixth Form College, our academics working with Citizens UK and UEL students developed a peer-to-peer education programme with the aim of providing young people with knowledge and practical tools to tackle hate crime. Developed as a train the trainer model thereby ensuring sustainability, this peer-to-peer model formed the basis of a student safeguarding funding application resulting in a £40K allocation to UEL to develop further peer-to-peer content.
Aspect 4: Results and learning
Our programme fund has supported 60 projects in local communities predominantly in East London, Kent and Essex.
Calais Life Stories: winner of the 2017 Guardian Award for Student Diversity and Widening Participation academics from the Centre for Narrative Research, UEL students and volunteers taught University ‘Life Stories’ courses for refugees in the camp in Calais, in Jordan and the UK. With other UEL refugee education support, the Open Learning Initiative (OLIve) Erasmus+ funded ‘bridging’ programme for refugees, asylum-seekers and migrants into HE, 40 students have progressed to HE and an expanded cultural voice has seen refugees use UEL programmes’ support to write books (four), mount art exhibitions (including at Barbican, Beaubourg) make films, and give performances and talks (including at Rich Mix London, University of London Institute in Paris, and five book festivals).
Step Up to Stop Hate: sixth form students developed their own training material and delivered assemblies and tutorials to train their peers about hate crime and how to respond effectively. NewVIc College students delivered a workshop for their tutors who then cascaded the learning to their tutor groups. We estimate the reach was 1,000 people across the two schools with NewVIc students shortlisted for the 2018 NUS Award for Representation & Campaigning and young people presenting this work to the candidates for Mayor of Newham.
Testimony: ‘our partnership with UEL to deliver the Step Up to Stop the Hate training to our school has been enormously beneficial to our students and staff in helping them to better understand, and to develop their own options about, the causes, and possible approaches to tackle, both Hate Speech and Hate Crime.’ Head of Year 12, St Angela’s.
In the curriculum, evaluation is embedded into the project structure, for example in MA Architecture, community clients are invited to contribute to evaluation and grading by attending end of project presentations, contributing to reports and offering feedback to students.
Elsewhere evaluation impact is embedded into the project lifecycle. The Institute for Health and Human Development has undertaken extensive public and community engagement through participation in the national Social Prescribing Network (SPN). These events have reached more than 800 people including GPs, commissioners, link workers, researchers and patients and 100 link workers were trained with 45 obtaining the first ‘Level 3 Social Prescribing Certificate’ available in the UK. This project generated impact in respect of spreading knowledge and good practice with training for front line workers to ensure long-lasting impact on communities which can now benefit from the presence of SP networks and the related services.
Aspect 5: Acting on results
We have reviewed progress against our priorities and project outcomes each year to improve our ability to respond effectively to our communities. A Civic Engagement summary is published in the annual report each year.
In 2019/20 the University established the Public Engagement Task and Finish Group to undertake a root-and-branch review, using the NCCPE EDGE tool, of the public and community engagement strategy against our stated priorities and sector performance, refreshing and renewing our approach in the context of the new University strategy, Vision 2028.
This highlighted key strengths, not least of which is support at the highest level from the Vice Chancellor and President; an exceptionally strong commitment within our academic and professional staff community; and a dedicated team providing co-ordination, access to community networks and training.
During the current academic year, we have implemented priority actions from the EDGE self-assessment:
Introduction of the public engagement awards to increase the profile and recognition of engagement
The integration of engagement into the institution’s annual planning process and academic progression/promotion
The embedding of principles for sustainable community-university engagement into the curriculum ensuring that activities are mutually beneficial and that projects respond to community identified needs or challenges.
An institution wide approach to engagement and to mapping the impact we make with and for our communities to the Sustainable Development Goals (SDGs).
As an example, ‘Localising the SDGs’ engaged students and an interdisciplinary staff team in mapping the 17 SDGs at local (borough) level, creating a tool kit for monitoring progress. This project was extended to work with colleagues from two local councils and voluntary and community sector organisations to explore how this mapping could be used by organisations to work collaboratively to address the SDGs at a local level. UEL demonstrated the impact it has created in relation to the SDGs and we are now mapping engagement activity to the SDGs as part of our overall measurement of impact.
The University is a signatory to the UPP Foundation Civic University Agreement and a member of the Civic University Network.
Engagement is embedded at the University of East London but we seek to harness and drive responsive engagement which builds on the ways we listen to our communities, catalyses collaborative approaches, generates impact and evaluates mutual benefits.
For further information, please send queries to Civic.Engagement@uel.ac.uk